Contact Us

We’d love to hear from you! Whether you have questions, feedback, or need assistance, our team is here to help.

You can reach us in the following ways:

1. Email:
📧 info@lulumisquishy.com
We aim to respond within 24 hours on business days

2. Contact Form:
Please fill out the form below, and we will get back to you as soon as possible
• Name: [Your Name]
• Email: [Your Email]
• Subject: [Reason for Contact]
• Message: [Your Message]

3. Social Media:
Follow or message us on:
• TikTok: @lulumisquishy

4. Shipping & Orders:
For order inquiries, tracking, or returns, please include your order number in your message

Thank you for contacting us! We value your feedback and are committed to providing excellent service

Frequently asked questions

All of our squishy toys are made from food-grade silicone, safe, non-toxic, and soft to the touch. You can squeeze them all day without any worries!

Yes! Every single squishy is carefully handcrafted, making each piece unique. From shaping to painting, every step is done by hand.

Because each squishy is handcrafted, orders usually ship within 5-10 business days. Standard shipping takes 7-15 business days.

We cannot accept returns for used squishies unless defective or damaged during shipping. If your item arrives damaged or defective, contact us within 7 days for a replacement or refund.

1. Keep them in the packaging as much as possible during play – avoid taking them out to prevent dust or dirt from sticking.
2. Avoid sharp objects – keep away from anything that can puncture them.
3. Keep away from heat and sunlight – high temperatures or direct sunlight can cause fading or deformation.
4. Clean gently if needed – use a damp cloth and mild soap; avoid soaking or harsh chemicals.
5. Store properly – keep in a cool, dry place when not in use.

This way, your squishy toys will stay soft, clean, and enjoyable for a long time!